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| Customers with only a 3rd party email address set up as the username of their Microsoft Account will be asked to add a 1st party Microsoft alias to their account before accessing Outlook.com. This will cause The Turn on shared calendar improvements checkbox to be disabled for all users. The UI checkbox will be unchecked and disabled, so end users cannot turn on the improvements. | |||||
| Although add-ins can enhance your user experience, they can occasionally interfere or conflict with Outlook. Make sure that the latest updates for Outlook are installed. For more information, see How to install the latest applicable updates for Microsoft Outlook (US English only). | |||||
| If you're considering looking for an alternative to Outlook, we offer a swift onboarding experience through IMAP protocols. You can even add your @outlook.com email address to Mailbird and not miss out on any of your important conversations. Add an Outlook.com alias to your account and send email to Gmail users using that alias. For more information, go to Add or remove an email alias in Outlook.com. This issue has been mitigated and we are continuing to monitor the issue to ensure stability. The root cause was the deployment of an incorrect campaign data file, which led to false positive campaign detection. | |||||
| Some customers may experience a delay when trying to create a new email address, or alias, for their Outlook.com account. While these Microsoft accounts work in other Microsoft products (e.g. OneDrive, Windows, Xbox), they are non-functional when visiting Outlook.com. Outlook.com (the web version of Outlook) and Outlook apps require a 1st party alias (Outlook/Hotmail/Live/MSN) to send and receive email, use calendar, etc. Problems with the device, connection to power, network issues, viruses or malware, oversized files, and improper shutdowns all cause the PST file to act up. Outlook has a location where you can manually add approved email addresses to the Safe Senders list and ensure they never end up in your junk mail. It might be that Outlook is not responding, or it's not loading. | |||||
| It's free, more secure and will require a verification code in addition to your password. If you still can’t recover your account, you can create a new Google Account. When you do, you can follow these steps to avoid getting locked out of your Google Account. To protect your account, it may be temporarily locked after too many unsuccessful attempts to sign in. | |||||
| Similar to our earlier suggestion of repairing Office (see #3 Repair Your Microsoft Office above), perform the same steps except choose to Uninstall. Be aware that you may need your product key if you received one. Microsoft has its own tool for automatically scanning and correcting Office when things go awry. You can read about it and then run the Microsoft Support and Recovery Assistant to see if that helps. It can automatically diagnose issues, troubleshoot, and Fix Outlook Support ([office365emailfix.blogspot.com](https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html)) problems with Outlook. Note that the above office365emailfix.blogspot.com link is for desktop Outlook for Windows. | |||||
| Use the Microsoft 365 setup troubleshooter to install Microsoft 365, Office 2021, Office 2019, or Office 2016 on your Windows PC. This option could be useful if you constantly have to wait for Outlook to rebuild its data file when you restart. There are multiple ways for you to send and receive email, and multiple versions of Outlook available. If the images in these topics don't match what you see on your screen, you might be using a different version of Outlook. If you can't receive new email messages, there are several troubleshooting steps you can take. If you've successfully sent and received email from classic Outlook before, and now Outlook repeatedly asks you to reenter your password, one of two things may have happened. | |||||
| We can fix the problem for you, or you can use the troubleshooting steps we're providing below to help resolve these startup issues. A corrupted profile, a damaged PST file, faulty add-ins, or improper Outlook startup settings often cause this issue. Should you decide to remove a profile, back up the data files first. All offline cached content will be deleted when you choose Remove. For more information, see Introduction to Outlook Data Files (.pst and .ost). If Outlook worked correctly the last time and nothing has changed about your account configuration, then checking if things work correctly in Safe Mode is a good first step. | |||||
| In the Search box, type the name or email address of a person or a keyword you want to search for, and press Enter or select . To change your Mail settings so your inbox looks and behaves the way you want it to, see Personalize your new Mail experience in Outlook.com. If you are having issues sending email, this might be due to validation issues with your Microsoft Account. We are aware that some users may not be able to receive email from Gmail accounts. None of the events or information was lost in the move to the new calendar. | |||||
| In the first place, check whether your antivirus is up-to-date. Reliable and trusted antivirus software vendors do care about compatibility with Microsoft Office applications, so there office365emailfix.blogspot.com is a good chance that the issue is fixed in their latest update. If the above does not help, turn off the antivirus and see if it brings Outlook back to life. | |||||